Privacy Policy

Effective Date: October 2025

This Privacy Policy outlines how Brainova Health Clinic (“we,” “our,” or “the Clinic”) collects, uses, discloses, and protects the personal information of users (“you” or “your”) who access or use our website.

1. Collection of Personal Information

When you contact us through our website, we may collect the following personal information:

First and last name
Email address
Phone number
Information provided in the message or contact form

This information is collected directly from you and is provided voluntarily when you submit a request or inquiry via our website.

2. Purpose of Collection

The personal information collected is used for the following purposes:

To respond to your inquiries and requests
To provide information about our services
To assist in matching you with appropriate care providers
To maintain internal records

We do not collect personal health information (PHI) through this website. If you choose to proceed with booking services, personal health information may be collected through a secure third-party platform (e.g., Jane App), which operates under its own privacy policy.

3. Third-Party Services

Our website may include links or integrations with third-party services such as:

Jane App: Bookings and management of healthcare appointments. Any personal health information collected via Jane is governed by their own privacy policy, which you can view here.
Wix: Our website is built using Wix, which may automatically collect non-identifying data such as cookies, IP addresses, or browser type. Please refer to Wix’s Privacy Policy for more details.
Meta/Facebook & Instagram Ads: We may use advertising and analytics tools to help reach individuals who may benefit from our services. These platforms may collect anonymous data such as interactions with ads, which is not linked to your identity.

These third-party services may collect non-identifying information through cookies or analytics tools. We do not control how these third parties collect or use data. We encourage you to review their respective privacy policies.

4. Cookies and Tracking Technologies

This website may use cookies, web beacons, and similar technologies to:

Analyze website traffic and usage
Optimize website functionality
Support digital marketing initiatives

You can adjust your browser settings to decline cookies if you prefer. Disabling cookies may affect your user experience.

5. Consent

By using our website and voluntarily providing your personal information, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

6. Data Retention

We will retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws.

7. Security

We take reasonable administrative, technical, and physical safeguards to protect the personal information in our custody from unauthorized access, use, or disclosure. However, no method of data transmission or storage is guaranteed to be fully secure.

8. Your Rights

You have the right to request access to or correction of your personal information held by us. To make a request or ask questions about this Privacy Policy, please contact us using the details below.

9. Contact Information

If you have questions or concerns about our privacy practices, please contact:

Brainova Health Clinic
info@brainovaclinic.com
+1 (647) - 955 -3225
315 Avenue road, Unit 1, Toronto, Ontario, M4V2H2